FAQ – T Cycles Bike Shop.co.za

Frequently Asked Questions

DO YOU ACCEPT RETURNS AND OFFER REFUNDS?

We accept returns of unused items in their original packaging within 15 days of purchase, and we require a receipt or other proof of purchase. If the product you’re returning was a special order, you will be liable for additional handling and shipping costs.

CAN I EXCHANGE SOMETHING I BOUGHT AT T CYCLE BIKE SHO?

We only exchange products that are damaged or defective. If you think a product is defective, please contact us with the details of the product and the specific defect(s).

CAN I PAY IN INSTALLMENTS AT T CYCLE BIKE SHOP?

We’ve partnered with Yonda Bike Finance, Renewed Gear Bicycle Finance, Bicycle Finance SA, and Rola Bicycle Finance to make it possible for you to spread the cost of purchases worth R10,000 or more across a series of more affordable payments. PayFast and Pay Just Now are also available as Payment Solutions.

CAN I TRADE IN OR SELL MY OLD BICYCLE THROUGH T CYCLE BIKE SHOP?

We accept used bicycles in good condition as trade-ins. We’re also happy to purchase pre-owned bikes that are in good condition.

CAN T CYCLE BIKE SHOP HELP ME TO MAKE MY BIKE MORE COMFORTABLE?

We only exchange products that are damaged or defective. If you think a product is defective, please call us on 022 482 2974 with the details of the product and the specific defect(s).

What some of our clients have to say

"T Cycle is a hidden gem for city commuters like me. I needed a reliable bike for daily rides to work, and they not only set me up with a great hybrid but made sure it was tuned and fitted perfectly. The whole experience was easy, professional, and personal."

Samantha R.

After trying a few shops, I finally found my go-to at T Cycle. As a weekend mountain biker, I need gear that can handle the trail—and advice from people who actually ride. The team here knows their stuff, and they don’t push products you don’t need. Highly recommend."

Luis D.,

"Took my son in for his first real bike, and the team at T Cycle made it such a fun experience for him—and a stress-free one for me. They were so patient, helpful, and clearly passionate about getting kids excited about riding. We'll definitely be back!"

Michelle K.

"I’ve been cycling competitively for years, and T Cycle is the only shop I trust with my race bike. Their attention to detail during tune-ups and custom fitting has actually improved my performance. You can tell they take pride in their work."

Eric B.