T-Cycles Bike Shop Return and Refund Policy
At T-Cycles Bike Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help!
1. Returns
- Eligibility for Returns: You may return most new, unopened ,defective and non defective items within 30 days of delivery for a full refund. Items must be in their original packaging and include all accessories.
- Non-Returnable Items: Certain items, such as custom bikes, clearance items, and gift cards, are non-returnable. Please check the product description for details.
2. Return Process
- Requesting a Return: To initiate a return, please contact our customer service team at [support@tcyclesbikeshop.co.za] or call us at [+27634877156]. Include your order number and the reason for the return.
- Shipping Returns: You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Address: Please send your return to the following address 14 Appel Road, Kramerville, Sandton, 2031
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed withing 3 to 7, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your card issuer’s policies.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable) for items not in their original condition, damaged, or missing parts not due to our error.
4. Exchanges
- Exchanges for Defective Items: If you received a defective or damaged item, please contact us within 7 days of receiving your order to arrange for an exchange at no additional cost.
5. Customer Support
If you have any questions about your return or refund, please reach out to our customer support team at [support@tcyclesbikeshop.co.za] or [+27634877156]. We’re here to assist you!
Important Notes:
- Keep Your Receipt: Always keep your receipt or proof of purchase, as it may be required for processing returns.
- Local Laws: This policy is subject to local consumer laws and regulations.